LAS VEGAS, June 10, 2025 /PRNewswire/ -- Reddy, the AI coaching platform redefining how customer experience (CX) teams train and develop their agents, today announced the launch of their Reddy 2.0 at Customer Contact Week (CCW) Las Vegas. This marks Reddy's second year of sponsoring at the world's largest CX event, and the most advanced set of features ever released for simulation training across the industry.

Reddy 2.0 introduces a major leap forward in enterprise training with fully automated simulation creation, enhanced cross-functional collaboration tools for L&D and QA teams, further security and compliance certifications, and a brand refresh that embodies the platform's vision: transforming customer service agents into high-performing all-stars.

Agent Training in the AI Era

While much of the industry has rushed toward automation, research has raised caution. A Salesforce study released this week found that AI automation of customer service drops to just a 35% success on any interactions that require more than one step to resolve. This comes on the heels of Klarna's recent announcement that their pivot to full AI automation needed to be scaled back in order to restore human agents to their support model.

While working on solving the long-term challenge of creating the complex, multi-turn AI agents of tomorrow, Reddy has bridged the gap with automation of training for better human agents today. In conjunction with the launch of their new features, Reddy also today signed their largest partner to date with over 2K global agents, after having validated gains in new hire performance during an initial piloting period that resulted in a 38x return on investment.

Reddy 2.0 Launch

Reddy's new features and branding are all designed around connecting various teams within enterprise CX organizations, allowing them to work together more easily to create the highest impact training programs for agents.

• Automated Simulation Authoring – L&D teams can now generate tailored simulations entirely using AI, with the ability to drop in existing materials to create realistic sandboxes of their complex interactions and systems. Changes to training programs and SOPs can now take instant effect inside of simulations, with the ability to test, version and publish across large content teams.
• Enterprise Collaboration Suite – Reddy has developed custom-built Learning Management, Knowledge Base and Project Management Systems that all reside inside of the platform and integrate with other common tools. This allows teams to consolidate information and updates in one streamlined workflow, ensuring that agents are always armed with the most up-to-date processes and materials.
• AI Privacy and Security – This week, Reddy received their SOC 2 Type 2 certification to go along with their HIPAA certification and PCI compliance. Reddy prides itself on the ability to pair software with change management, and in working closely together with Infosec and Procurement teams to navigate evolving policies around Generative AI.

"Reddy brings together every team inside the contact center — from L&D to QA to team leads — making it easier than ever to turn agents into all-stars," said Adam Levin, Reddy's CEO and Co-Founder. "Our new design represents those connections, with a dynamic arrow-based system symbolizing the connections we create inside of one platform, and the forward momentum that Reddy helps agents achieve. They're handling more calls with confidence, resolving complex issues at a higher rate, and delivering happier customers for the brand."

See It in Action

Attendees at CCW Las Vegas can visit Reddy at Booth #1400 to explore the solution and see live demonstrations of its AI coaching platform in action, or learn more at www.reddy.io.

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SOURCE Reddy